Just when you thought that people couldn’t get any stupider, the world produced not one but three complete morons and dropped them on our doorstep today.

I submit example #1, a little old lady who was at the cash register with BossRPh.
RPh: This prescription is written for a 90 day supply of pills, do you want us to fill that much?
Lady: How long will that last for?

And later in the afternoon we had example #2, who I had one the phone. She called our store when she meant to get another store of ours up the road. I see that she jumps between 3 different stores, and that she’s got something waiting at the other one.
Me: What store did you mean to call ma’am?
Her: [audibly annoyed] THE ONE THAT I DIALED!

At some point in the day we also had a woman who got annoyed with Supertech, because neither of us is psychic and we were unable to pull her foster kid’s insurance info from her brain. When she dropped off the scripts on Monday, she told me that she’d just “got the kid” and didn’t have his card yet, but would come get the meds when she got the insurance cards in the mail this week. She came in this afternoon, without the cards, and expected the drugs to be run through the insurance using the info on the card that she received and then threw out. Because why would we need insurance info, right?

Countdowns:

• Halloween: 4 days
• Vacation: 16 days
• WoW expansion: 16 days
• Black Friday: 32 days

The pumpkin carving is in full swing here at Casa McBride. We’ve got 4 total, and I carved 2 yesterday afternoon before deciding that cupcakes were less messy and better tasting. The others will get done this week before Friday rolls around.

We had the most embarassingly obnoxious man at work today. He comes up to the drop off counter and hands me his empty bottle and tells me he’s had it filled here before and just wants 2 tablets. I look him up, he’s in MA on business from CA, and keeps transferring his Levitra from the Cali store to ours. This is generally not an issue, except this time around he had no refills, and I tell him so. I’m bracing myself for the worst, since he’s already told me he wants to wait, wants them done ASAP because SHE’S WAITING IN THE CAR.

“Why don’t I have any refills? I know I had refills left. My doctor always gives me refills. Why don’t YOU PEOPLE have my refills on file? The other store had refills.”

Mind you, the entire time he’s complaining he’s getting more and more frantic about the lack of refills. He keeps reiterating the fact that someone is waiting in the car and he needs only two pills. He even goes so far as to just ask StressedRPh if she’ll sell him a couple. Yeah, because the pharmacist is willing to blow her career to sell you $30 worth of boner pills.

We go through his file and see that his prescription had an initial 9 tablets with 3 refills, giving him a grand total of 36 tablets to use. Which he used. We explain this to him, having printed out the history of his sex life since April 22nd, 2008, showing him the number of tablets he bought and what days, totalling, you guessed it, 36 tabs. This does not satisfy him. He starts ranting about how he NEEDS them, only needs two tablets, and he has someone in the car. I tell him for the 15th time that he does not have any tablets available to him and that we can fax his doctor but if he really wants them then he should call him himself. Which he does, taking up the entire drop off area because he needs to have an obnoxiously load conversation with his doctor’s assistant about his pressing need to get some tail tonight, it has to be tonight because he’s leaving for home tomorrow.

I’m sorry, but the fact that you’ve got some hooker your car who is going to charge you extra and you can’t maintain an erection does not mean that you’ve got an emergency, and doesn’t mean that we’re going to bend over backwards for you. Especially when you’re prefacing everything you say with “YOU PEOPLE” and finishing it with “SOMEONE IS WAITING IN MY CAR!”

First of all, will someone please tell Eddie that he absolutely can not have the squishy pillow to sleep with?

It was an uneventfully stressless day at work today. We had yet another visit from SugarMama, so named because she buys bunches of glucometers when she finds coupons to get them for free and then returns them at other stores, netting her about $75 each. We’ve been on to her game since June or so and try to prevent her from getting them; she won’t even try to buy them at the pharmacy counter anymore because we won’t sell them to her back there, so she tries her luck with whatever cashier is working at the front checkouts at the time. StressedRph was not as stressed as she has been lately, and I actually got to leave 45 minutes early. I managed to forget my check stub once again, but that’s pretty much the norm for me.

We’ve been dealing with a wet floor in the bathroom for a couple of months now. We were assuming that it was water seeping up through the foundation, but it turns out that our toilet tank is leaking. This is a good thing, because it means that the foundation doesn’t suck like we thought it did, and fixing a toilet tank leak is fairly easy from what I’ve been reading. Drain the tank, replace the gaskets, and viola, no more leaky toilet. Somehow this will probably not be as easy as I’m making it sound, as is generally the case for any project that do, but if it doesn’t get done then someday in the near future I just may take a caulking gun to the toilet, and I’m sure that won’t end well at all.

I’m so very happy that tomorrow is Friday. Alas, I get to work with StressedRPh has been stressier than ever, much to all of our dismay. Yesterday she actually made a list of things that needed to get done:

• empty trash
• put away order
• file rxs

Mind you, all of those things are shit that would have been done anyway. The order can’t just sit there; we’ve got people waiting for drugs in those totes. If we can’t push the trash down any further without breaking the bag, we take it out. It really isn’t this complicated, and it’s certainly nothing that warrants making a list as though we wouldn’t do it in the first place. AsshatRPh once described her as “always looking like she just rode in on a comet,” which is fairly accurate once you get the image out of your head. She’s always got this look like her mind is going in 50 different directions and she’s determined to do all 50 things at one time. Unfortunately it’s been a lot worse lately, and we get to deal with the aftermath.

It certainly doesn’t help matters any that our DM has been on our case about everything this week. Our customer satisfaction scores are in the shitter, so we get near-daily calls about how we need to come up with an action plan on how we plan on raising the score. We’re getting chewed out because we use 106 hours weekly for us techs, and we’re supposed to be only using 96. So now the bosslady is supposed to increase our customer satisfaction scores with less tech help to do so.

I hate corporate. :devil:

This week has sucked. We got spoiled at work with a pretty slow day on Tuesday, only to get a deluge of people on Wednesday who just had to have their things done right now. The only things that could have been better on Tuesday were the fact that we had to deal with one woman who was coming to get her daughter’s birth control a week early and insurance wouldn’t cover it yet (we were unaware that her MD had told her to skip the sugar pills, something we’d also dealt with on Friday, and Monday) and she’s bitching at us about how now her daughter’s going to get cramps. We also discovered that we were billing out some guy’s insurance for 30 tabs of Combivir since January but actually dispensing him 60 tabs, which should have been correct, so we’ve effectively fucked up our inventory and gotten paid for half of what we actually gave out. Lovely!

One Tuesday our local crackhead came in, handed Supertech 4 scripts, told her she didn’t have enough money for all of them and pointed out which one she’d like to just get a couple of until she got paid this week. This is typical of the crackhead, but it turned out that the one she specificaly asked to not get charged for was the cheaper of her two copays, and she wasn’t expecting to pay $3 for one of the others. As usual she stands at the register whining about how she needs this stuff, doesn’t have the extra $2, she just got released from the hospital, etc, and another of our regulars tells her she’ll cover the $2. Crackhead thanks her and promises to come back on Wednesday to bring the $2 back for us to give her and we’re all sitting behind the counter thinking “She’s never going to see that $2 again. However, once in a great while the universe throws us a curve ball, and crackhead showed up yesterday with the $2. As luck would have it, she showed up about 5 minutes before the woman who loaded it to her showed up, so they got to do the dance of “Take it - no, keep it - no, take it” for a while.

And when I say that that was the highlight of my day yesterday, I mean it. I felt very bad about leaving the RPh there without a tech for the last 3 hours considering that the order hadn’t been touched and I know she was frazzled as hell, but I just couldn’t stand being there anymore.